Welcome to Cartpool F.Z.E.’s ("Cartpool", "its", "we", "us", "our") online Marketplace on Cartpool.com.
Cartpool F.Z.E is a registered entity in the Ajman Free Zone in the United Arab Emirates.
Any person who wants to access the Site to buy or sell goods or services ("items") or to
use the other features provided (collectively, the "Service") must accept the terms and
conditions of this Participation Agreement without change.
A. General conditions relating to all users (referred to as “you”, “your” in section A)
Under the Service, items are offered by sellers for sale with a tiered price system ("Tiered Price Sales").
Unless otherwise agreed by us with the seller in advance in writing, the price of any items sold using the
Service (including the applicable delivery charge) are displayed inclusive of any customs, import, export,
and excise duty, VAT and other taxes which may be applicable and sellers may not charge, seek to, or allow
charging the buyer any such charges which are additional to the price displayed for the item on the Site.
Cartpool will confirm each order to the seller and the buyer. Sellers must dispatch items sold as per
description and in good condition within two Business Days once the order confirmation is made
available to them. If and when Cartpool makes functionality available to the seller which allows
seller to display a product availability message on the Site the seller must dispatch items sold
in accordance with the product's availability stated on the Site at the time of the order. Sellers
who fail to ship items in accordance with this clause are held in violation of the agreement and
must provide a full refund to any buyer who remits payment. Sellers must provide the refund promptly
via their Cartpool Seller Account and in no case later than thirty (30) days following the date the
order was confirmed or 3 calendar days after the maximum estimated delivery date stated on the Site
at the time of the order (whichever is less).
Unless the buyer and seller expressly agree otherwise, the following terms and conditions will apply
to the contract between the buyer and seller for the sale of the relevant item:
Buyers are required to pay sellers in the currency in which the Tiered Price Sale is listed;
The sale will be subject to any warranties implied under applicable law; and
Buyers authorize Cartpool to act as their limited representative solely to conclude on their behalf sales contracts
directly between them and the sellers for sales of goods via the Service. While Cartpool helps facilitate transactions
that are carried out using the Service, Cartpool is neither the buyer nor the seller of the seller's items. Cartpool is not an
auctioneer. Cartpool provides a venue for sellers and buyers to negotiate and complete transactions in accordance with
the provisions of this Participation Agreement. Cartpool is not the agent of the seller. Accordingly, the contract
formed at the completion of a Tiered Price Sale is solely between buyer and seller.
Unless otherwise authorized or consented, you agree not to use any information regarding other participants that is
accessible from the Site, except to enter into and complete transactions conducted via the Site. You agree not to
use any such information for purposes of solicitation, advertising, unsolicited e-mail or spamming, harassment, invasion
of privacy or otherwise objectionable conduct.
TO THE FULLEST EXTENT PERMITTED AT LAW, CARTPOOL WILL NOT BE LIABLE(WHETHER IN CONTRACT, TORT-- INCLUDING NEGLIGENCE,
OR UNDER ANY STATUTORY IMPLIED TERM) FOR ANY DAMAGES OF ANY KIND INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT,
INCIDENTAL, PUNITIVE, SPECIAL AND CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF
REVENUE OR LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH THE PARTICIPATION AGREEMENT, THE SITE, THE SERVICE,
THE INABILITY TO USE THE SERVICE OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR
FEEDBACK OR RATINGS POSTED TO THE SITE OR TRANSACTIONS ENTERED INTO THROUGH THE SERVICE, WHETHER OR NOT CARTPOOL HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Cartpool may, in its sole and absolute discretion, terminate this Participation Agreement, access to the Site
or the Service, or any current Tiered Price Sales immediately without notice if your participation agreement
with any of the other Cartpool sites is terminated or for any breach of any of the terms of this Participation
Agreement. Seller may terminate its participation in the Service at any time by giving notice to Cartpool.
Cartpool may terminate the seller's participation in the Service at any at any time by giving notice to the seller.
Upon termination, all rights and obligations of the parties under this Participation Agreement will be extinguished,
except that such rights and obligations will remain in effect after such termination to the extent necessary to
process any orders placed prior to such termination for items listed by seller using the Service (including, without
limitation,any fees incurred under clause B.2 (and any other liabilities incurred under clause B.6).
B. Conditions relating specifically to Sellers (also referred to as “you”, “your” in section B)
Unless we have agreed with you in advance and in writing to the contrary, you represent and warrant to Cartpool
that: if you are a business, you are duly organized, validly existing and in good standing under the laws of the
state or country in which your business is registered.
Returns and Refunds. For all of your products sold via Cartpool, you will accept and
process returns, refunds and adjustments in accordance with this Participation Agreement
and the Cartpool return policies published on the Site at the time of the applicable order,
and we may inform customers that these policies apply to your products. You will
determine and calculate the amount of all refunds and adjustments (including any taxes,
shipping and handling or other charges) or other amounts to be paid by you to Buyers in
connection with Marketplace purchases, using functionality we enable for your account,
and will route all such payments through Cartpool. We will provide any such payments to
the Buyers (which may be in the same payment form originally used to purchase your
product), and you will reimburse us for all amounts so paid. We may offset such payments
against any amounts to be remitted or paid by Cartpool to Seller under this Agreement or
seek reimbursement from you via any of the means authorized in this Participation
By listing an item on the Site for Tiered Price Sale, you agree to pay the fees set out in the
Fee Schedule. We may, in our sole and absolute discretion, waive, reduce, or reverse charges or
fees for a specific transaction.
The amount due and payable to each seller under this Participation Agreement at any time shall
be the total amount paid by buyers for the seller's items since the seller last received payment
via the Service for the seller's items ordered on the Site, less (i) any fees due to Cartpool
under clause B.2, (ii) any refunds, adjustments or other amounts paid or due to buyers.
C. Conditions relating specifically to Buyers (also referred to as “you” in section C)
CARTPOOL WANTS YOU TO HAVE A SAFE BUYING EXPERIENCE. IF THE BUYER OF AN ITEM HAS PROVIDED
PAYMENT TO THE SELLER, BUT THE SELLER DID NOT DELIVER THE ITEM, OR, IF THE BUYER RECEIVED
THE ITEM, BUT IT WAS MATERIALLY DIFFERENT FROM THE SELLER'S DESCRIPTION OF THE ITEM,
CARTPOOL WILL PAY THE BUYER AN AMOUNT EQUIVALENT TO THE PURCHASE PRICE, INCLUDING SHIPPING
CHARGES SUBJECT TO THE FOLLOWING CONDITIONS:
THE BUYER PURCHASED THE ITEM ON CARTPOOL.COM MARKETPLACE AND PAID VIA THE SERVICE;
THE BUYER MUST WAIT 30 DAYS OR SHOULD THIS OCCUR FIRST, THREE (3) DAYS AFTER THE ESTIMATED DELIVERY
DATE, BUT NOT LONGER THAN 30 DAYS, AFTER THE ORDER DATE TO REQUEST PAYMENT FROM CARTPOOL UNDER THE
CARTPOOL QUALITY GUARANTEE AND SUBMIT THE GUARANTEE SUBMISSION FORM;
THE BUYER MUST PROVIDE THE REQUIRED INFORMATION ON THE GUARANTEE SUBMISSION FORM TRUTHFULLY
AND ACCURATELY TO RECEIVE PAYMENT;
THE BUYER IS LIMITED TO A LIFETIME MAXIMUM OF FIVE CLAIMS ACROSS ALL CARTPOOL SITES; AND
THE BUYER MUST NOT REQUEST A CHARGEBACK FOR THE TIERED PRICE PURCHASE FROM THE ISSUING BANK.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
United Arab of Emirates is our country of domicile.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not
allowed to transact or use the website. If you make a payment for our products or services on our website,
the details you are asked to submit will be provided directly to our payment provider via a secured connection. s
The cardholder must retain a copy of transaction records and Merchant policies and rules.
D. Delivery Shipment Policy
(Website) will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control)
sanctions countries in accordance with the law of UAE”.
Multiple shipments/delivery may result in multiple postings to the cardholder’s monthly statement.
E. Refund And Cancellation Policy
Refunds will be done only through the Original Mode of Payment.